FRENZY Networks strives to make the communication process between our company and our shell account hosting customer base as easy as possible - simply select one of the following ways of contacting us.

We aim to respond to your submitted comments and queries within 24 hours whichever method you choose, though this is usually much quicker.

We have also implemented a high quality Customer Relations Management (CRM) software tool that allows us to easily track any sales or support request from multiple e-mail addresses into one global database. This ensures that our customers get the fastest and most accurate responses possible from our employees. We are guaranteed that you will be satisfied with the level of support and service that you receive from our company. Most shell account hosting requests are answered within 30 minutes, night and day.

You are welcome to submit any shell account pre-sales or general enquiries through our community support forums. Existing Customers: Please direct all support requests and any other queries that require staff attention to our support help desk or fill out our contact us form; alternatively you can use our community forums and frequently asked questions section to find answers to your question.

We offer assistance via Online Ticket System
Fill out a support ticket - We offer a quick and easy way to submit a support tickets to our technical support team. Simply click the online ticket system link and fill out your support ticket. You are also able to track the status of your ticket and view any messages from our technicians.

We offer assistance via IRC
irc.efnet.org channel #FRENZY - Our Shell Account Hosting support techs idle here. You may come into our official channel at your own will, but we do not guarentee a shell account hosting tech will be available right when you enter. Our IRC channel is often used as a method to get customer-to-customer assistance for your shell account.

We offer assistance via Live Support
Our company offers live support via our web site. When you see the "Live Support ONLINE" image lit up, it means that a shell account hosting technical support representitive is available to help you with any questions you may have. We do not guarantee that Live Support will be available, but we do offer it at times as a convenience.

We offer assistance via Control Panel
Our company has a centralized customer relations management system that allows us to handle any shell account hosting issue as soon as possible. This enables all requests sent via our support system to be handled in a timely fashion. Please note that e-mails will also be tracked via our customer relations management system. Please click here to contact us via our contact form.

We offer assistance via Phone
In urgent matters or emergency, you may contact us directly by phone. This enables instant processing of your request with one of our representatives and is the quickest way to contact us. Please note that our phone operators are not available 24/7 to provide immediate response to your queries, in which case, a voicemail may be left with contact information, a short description of the issue and convenient contact hours. One of our representatives will contact you back as soon as possible. Please click here for our phone contact number.

We offer assistance via Contact Form
You can contact us directly from our website by filling out the contact us form and providing relevant contact information and description of the issue. Most requests are responded within 24 hours, although it is usually alot faster. Please click here to contact us via our contact form.